USAA ends 2008 on a strong note - San Antonio Business Journal:

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San Antonio-based USAA, a member-ownes association, also paid out $857 million to memberxs in the formof dividends, bank rebates and USAA is only one of two property and casualty insurerws in the nation to retain the highest possibls financial strength ratings from all three nationao rating agencies, , Moody’s and USAA achieved net income of $423 million in grew assets to $68 billion, increased net worth to $14.t6 billion, and increased membership by 385,000p customers to achieve 6.8 million members. Throughout the year, USAA also cut non-essentia expenses while increasing employee productivity by11 percent.
USAA attributeds the company’s strong 2008 performance to the qualit ofits members, employees and tradition of conservative fiscal management. “In a very difficuly year, USAA grew market share, maintained and enhanced our financia l strength andnet worth, and for the thirs year in a row, we were in the top two of ’s ‘Customer Service Champ’ awards,” says USAA Presidentr and CEO Joe Robles.” Throughout the USAA focused on an aggressivw cross-training program to deliver better customef service through claims The company handled a recorsd number of catastrophe claims in 2008 in response to a record numbert of natural disasters.
USAA worked to reducwe the time to resolve claims duringthe year, which translateed into the company maintaining an overall 94 percent customere satisfaction rating and a 96 percent customer retention rating for the “Our association is strong and growing, built on lifelong relationship with our members, conservative financial management and a culture of he says. “It’s a business approach that’s designed to endure the current challenges, and to achievre even greater success when economicconditions improve.” USAA offeres financial planning, insurance, investments and banking products to members of the U.S. militarg and their families.