modestofyeyko.blogspot.com
Our plan was simple. We planned to take a three-day driving trip (destination and then meet up on the fourtg day in New York City to meet my cousin and his familu for anotherthree nights. The first day on the trip we stoppex to check out a hotel to see whether it had any When I returned after seeing that they hadrooms available, my Jeep wouls not start. Lights are flashing, and things are I called AAA, and they quickly came out and towed me to theclosest dealership, which was literally next door to the hotel ! Wow, did I get lucky, at least with respectr to the close proximity and the service departmenrt of the Jeep dealership.
I walk over therew the next morning around 7 but they did not open until so I am just looking at the new cars onthe lot. I noticse a guy walking near my car withthe drop-off information I put into the nightr drop-off box the night The guy, Dave, could not have been any He said that they were extremely busy, with at leasrt 20 cars ahead of but that he thinks it is the battery and will look at it as soon as he can. He then said to me, we are closed until but why don’t you go into that door and make yourselg comfortable and getsome coffee, and I will be with you as soon as I Now, who could ask for more than that? I am not theire customer because I am from out of town.
They know that I probablu will not be back forfuturwe service, let alone buy a new or used car from Still, they treated me as though I had been theie customer for years and had been ther e many times before. I usually do not plug companies, but if you are anywher e near Henrietta, N.Y., and you need a new car or yoursdbreaks down, I want you to go to Patrick Jeep Pontiav GMC and tell them I said hello. OK, back to the reasob for this article. It shows that the employeez at this dealership were trainedx right and that whoever does the hiring knowd how to look for the right attitudein people, which is usuallyu not trainable.
The employees here treat each persowith respect, not just their customers, but one another, too. Trusrt me, after sitting there for three-plus I had a chance to noticr a few things abouftthe dealership. I just wish that more businesses out there were run as well asPatrickk Jeep, where the customer is truly king, or at least they sure made me feel that way. It reallt is not that difficult. Treat your employeew correctly, give them a nice environment to work in and provide them with ongoing consistent training alongb withcompetitive pay. You will be guaranteeed to have long-term employees serving happu customers.
You can bet that they have a loyalcustomefr base, where people look forward to coming to the whether it is for service or to buy a vehicle.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment